If surveying is part of your job (HR surveys, marketing surveys, customer feedback surveys, etc.), one of the best things you can do before you creating a survey - especially if you've never done a survey project before - is to learn from others. I always take surveys when I'm asked. I'll admit my draw to taking them is because I'm curious about what they're going to ask, but I also want to see what things they're doing right and what things I should avoid.
Looking at other people's surveys are a great way to get ideas for good survey questions. If you're focus is on customer satisfaction or customer service feedback, it should be easy to put your hands on other organizations' business surveys. After all, we're all someone's customer. This is the same with marketing questionnaires or product surveys. Every once in awhile, you should fall into someone's sample. However, if you're trying to get sample survey questions for an employee evaluation feedback form, staff opinion survey or other HR survey, the internet might be your best friend.
While it's easy to get question ideas from questionnaires in the same category as the one you're working on, don't discount what you can learn from surveys in other categories. Best practices cross over categories and someone creating a customer service survey can learn a lot from an education survey.
If you're interested in learning more about survey best practices, sign up for Cvent's free webinar.
Looking at other people's surveys are a great way to get ideas for good survey questions. If you're focus is on customer satisfaction or customer service feedback, it should be easy to put your hands on other organizations' business surveys. After all, we're all someone's customer. This is the same with marketing questionnaires or product surveys. Every once in awhile, you should fall into someone's sample. However, if you're trying to get sample survey questions for an employee evaluation feedback form, staff opinion survey or other HR survey, the internet might be your best friend.
While it's easy to get question ideas from questionnaires in the same category as the one you're working on, don't discount what you can learn from surveys in other categories. Best practices cross over categories and someone creating a customer service survey can learn a lot from an education survey.
If you're interested in learning more about survey best practices, sign up for Cvent's free webinar.
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