Cvent Survey

Amazon.com and Netflix both received the number one ranking in customer satisfaction among large online retailers this holiday season, according to an annual survey on the topic. The report, conducted by ForeSee Results and FGI Research, surveyed 9,000 shoppers about the 40 biggest e-commerce sites (based on revenue.)

Amazon received 84 out of 100 possible points; Netflix, the same. QVC ranked second, followed by Apple.com, Barnes& Noble (BN.com), LLBean.com, Newegg.com and Wal-Mart.com, who all shared the third spot. Six sites tied for the bottom spot on the list: CircuitCity.com, Gap.com, HSN.com, Overstock.com, HomeDepot.com, and NiemanMarcus.com.

As we've mentioned in the past, fostering and maintaining positive customer satisfaction is key to maximizing your profits. Do you know how you would rank in customer satisfaction compared to your competitors? You should, and using online survey software, it's never been easier to find out.