When someone completes your survey, do you know instantly? When someone complains about poor service in a customer satisfaction survey, can you take action immediately? The answer is no, unless you're using an online survey software system like Cvent.
Cvent's web survey solution allows survey administrators to set up email alerts that notify individuals in the event of a wide range of situations. You can set your own rules for when an email is sent, who it is sent to, and what it says using Cvent web surveys.
Perhaps you want to know when a customer is very unhappy with your customer service. Knowing the moment when a customer responds negatively empowers your customer support or sales team to act quickly, ensuring you don't lose that customer.
With the economy getting tighter, adding extra value to your products and services is critical if you want to attract new and keep current customers. The promise of an instant response to unhappy customers can prevent you from losing that business forever.
Email alerts don't just apply to negative situations, though. Set up immediate email alerts for any issue you want staff to act on, from urgent billing questions to technical queries. Using immediate email alerts adds value to any number of teams: technology, billing, management, sales, support and more. As a survey administrator, you can quickly add value to your survey program by implementing survey alerts.
Cvent's web survey solution allows survey administrators to set up email alerts that notify individuals in the event of a wide range of situations. You can set your own rules for when an email is sent, who it is sent to, and what it says using Cvent web surveys.
Perhaps you want to know when a customer is very unhappy with your customer service. Knowing the moment when a customer responds negatively empowers your customer support or sales team to act quickly, ensuring you don't lose that customer.
With the economy getting tighter, adding extra value to your products and services is critical if you want to attract new and keep current customers. The promise of an instant response to unhappy customers can prevent you from losing that business forever.
Email alerts don't just apply to negative situations, though. Set up immediate email alerts for any issue you want staff to act on, from urgent billing questions to technical queries. Using immediate email alerts adds value to any number of teams: technology, billing, management, sales, support and more. As a survey administrator, you can quickly add value to your survey program by implementing survey alerts.
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