When it comes to customer service in retail, L.L. Bean is number one, according to the fourth annual NRF Foundation/American Express Customers' Choice survey. Joining L.L.Bean on the top 10 list for best customer service are, from number 2 to number 10: Overstock.com, Zappos.com, Amazon.com, Lands' End, Newegg, JC Penney, QVC, Coldwater Creek, and Nordstrom.
In today's economy, staying committed to excellent customer service can be a challenge, but it's an important one to meet. As Glenda McNeal, senior vice president for Retail and Emerging Industries at American Express Merchant Services, said, "Particularly in a challenging economic environment, retailers who distinguish themselves through service are rewarded with increased customer loyalty and spending."
What do your latest online surveys say about your organization's customer service?
In today's economy, staying committed to excellent customer service can be a challenge, but it's an important one to meet. As Glenda McNeal, senior vice president for Retail and Emerging Industries at American Express Merchant Services, said, "Particularly in a challenging economic environment, retailers who distinguish themselves through service are rewarded with increased customer loyalty and spending."
What do your latest online surveys say about your organization's customer service?
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