Customer Surveys

I was looking through a customer survey template the other day and the first question was "Which of these products do you use?" The options were Product A, Product B, Product X and Product Y. Umm, hello? The point of a customer questionnaire is that you're surveying customers, which means you should already know what product survey respondents bought. Now if you're a B2C organization that distributes products through retail stores, this statement might be a little unfair since a consumer can go into any Target and purchase your product. But for now, let's assume you don't have this channel for product distribution.

Why are you making your business survey longer instead of shorter? You already know the answer, put this information in the contact record. Since you have the data, I would even recommend including the question, hiding it and importing the answers to this question for respondents before sending out any email marketing soliciting survey responses. This way, you can utilized online survey tool features like Pipe Logic. Using Pipe Question Logic allows you to personalize the respondent experience and keep them more engaged. Customer survey best practices tell us more engaged respondents are less likely to abandon your survey, aka increase your response rates.

What other common questions could you eliminate during customer research studies because you already have the data somewhere in your organization?