Customer Satisfaction

Are you investing in employee morale? In a recession, it's not unusual for employees to question their job stability. Fears of job loss causes concern about finances, which can drain employees' energy. When employee morale is low, just about any excuses is good enough to just stay home. Organizations need to invest in their employees.

A good way to keep tabs on employee moral is with employee satisfaction surveys. With the help of employee feedback, employers can identify possible causes for low morale and take steps to boost satisfaction.

We've mentioned before that employee satisfaction is linked to customer satisfaction. In a down economy, organizations need productive, efficient teamwork and happy representatives who want to help customers. Even little things such as personally greeting employees or thanking them for their hard work can boost morale.

What has your organization done to improve employee satisfaction based on feedback from employee questionnaires?