Creating Surveys for Customers & Employees

My name is Jonathan Wilson and I am a Product Consultant supporting the Web Survey tool.

The Open Ended - Comment Box question can be one of the most effective means of collecting respondent feedback. However, analyzing these comments can often be an overwhelming process for survey authors, especially for larger surveys.  My best practice tip this month is to utilize the new Text Analysis functionality to streamline your reporting process and easily target common responses.

Text Analysis is...

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It is common for many organizations to run ongoing surveys in order to collect continuous feedback. While it is easy to gather the data cumulatively, it takes more work to collect data on a weekly or monthly basis. Previously, you needed to run a separate report each time you needed data: 12 times a year for monthly reports. Cvent has now added dynamic date filters to our online survey reporting engine which will make data collection easier.

In many of our standard reports you will now see a...Continue Reading »

In today’s hi-tech world, everything is done online. As more and more of our personal information passes over the Internet, security is critical. Whether it’s our birthday or our social security number, we want to know that our personal information is safe and secure.

The Cvent address book has always been a create place to store and build your contact database. And while the Cvent prides itself on the security of our clients data (we're the only survey software solution provider that is PCI...Continue Reading »

My name is Emily Ebersole, and I am the Client Services Team Lead supporting the Cvent Web Surveys tool.

A successful survey requires testing and forethought to ensure that the survey is configured properly. Cvent's Test Mode feature is like having a crystal ball that allows you to anticipate how your survey will function, from the survey email invitation to the reporting, to ensure that the survey is setup correctly and collecting all necessary data.

Test Mode can be activated by clicking the...Continue Reading »

My name is Jason Davis and I am a Product Consultant supporting the Web Survey tool.

This month, we released an eBook: Harness the Conversation—Business In Today's Social World. One section of the eBook focuses on becoming a learning organization. In order to create a lasting success, your organization must become a learning organization by constantly asking questions and achieving new goals.

A learning organization is an organization that constantly transforms itself. Within any industry, it is...Continue Reading »

My name is Jonathan Wilson and I am a Product Consultant supporting the Web Survey tool.

The survey invitation is one of the most important, yet often under appreciated, components of the survey process. The content and appearance of your email invitation can play a huge role in determining whether a respondent will enter the survey, and when formatted well, it will ultimately help boost your response rate. This month I have a few best practice tips to improve your survey invitation.

The most...Continue Reading »

The Cvent Graphics library has just been given a Miss Congeniality style makeover. Not only has the library been renamed, now the Media Library, but it can now accept both audio and flash files! The ability to add both audio and flash files to questions and emails has opened up an entirely new avenue for survey authors to reach and poll their respondents. Embedding songs and videos into your questions is a great way to make responding to a survey even more engagning and interactive.

The flash and...Continue Reading »

Education is lifelong process! Just because we are finished with school doesn’t mean the learning stops. No matter our profession, many of us have to complete Continuing Education Units (CEUs) or Continuing Medical Education (CMEs) in order to maintain our licenses and continue to practice in our fields. In some instances, organizations need to test their employees’ policy or...Continue Reading »

Who isn’t proud of showing off their colors? Thanks to one of the new enhancements, you now have the freedom to display your company colors for all to see. Cvent’s July enhancements now display controls for the graphical template that include the ability to further customize the cascading style sheet (CSS).

Previously, the only way to customize a graphical template was by submitting a form with your specifications along with a fee. The process would take about 3 days and then you would have a...Continue Reading »

Is that new header image just not right? Are you tired of the constant tweaking and uploading to get your images perfect? Well worry no more, the new Cvent Image Editor allows you to upload, copy, and edit your images all in one place within your Cvent Web Surveys account!

The image editor provides you with over 10 ways to edit your image ranging from cropping and resizing, to adjusting brightness and contrast. These various editing options are conveniently displayed directly to the left of the...Continue Reading »