by November 22, 2010
The leading brand in a category can often command a price premium.
Strategies for getting to that top position are outside the scope
of this blog, but you can rest assured that market research is a
critical component to the equation. Let’s start this exercise with
defining what a brand is. The...read more
by March 22, 2010
Every small business struggles with employee evaluations. Small
companies often have superiors working very closely with
entry-level employees, this can make giving constructive and honest
feedback in a one-on-one setting can be challenging. Rather than
worry about creating tension in the office,...read more
by October 5, 2009
Employee surveys don't always need to be measuring employee
satisfaction or gauging employee commitment and loyalty. Sometimes,
you may want to conduct an employee information survey to just
update employee contact records. Employee surveys don't always need
to be about discovering ways to improve a...read more
by September 25, 2009
Why should you conduct 360 degree feedback surveys when you can't
always determine whose feedback is accurate? If you're using
another data collection tool, conducting anonymous surveys can be
difficult for technical reasons. But you don't need to give up on
collecting employee feedback, instead use...read more
by September 8, 2009
Most of us have experienced at least one customer support call that
has made us grind our teeth and lowered our overall feeling of
customer satisfaction. A lot of the time the extra wait time, the
transfers, the holds have to do with the misuse of technology. It
may be a matter of the systems your...read more
by September 3, 2009
In April, we added a Cvent Web Surveys software feature to allow
survey creators to import responses from outside sources. Last
month, we added a new feature that will save you a lot of time
creating client questionnaire, or product feedback surveys or
employee 360 feedback forms. Whether your data...read more
by August 6, 2009
Wondering whether you should start using an employee evaluation
tool or how to do employee evaluations regularly instead of those
yearly paper evaluations? Sometimes employee evaluations feel like
a chore and extra paper work, managers and human resources
professionals don't realize the potential...read more
