by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by February 10, 2012
Performance reviews are no fun. Whether they’re annual reviews with
a manager or 360 peer reviews, they’re unwelcome aspects of any
job. Although 360 reviews seem like they would be the perfect
complements to standard annual reviews, they have the potential to
wreak havoc on morale, productivity and...read more
by January 27, 2012
According to recent research by Gartner, the top priorities for
CIOs in 2012 include analytics and business intelligence. This
makes perfect sense as companies realize they need to leverage
their internal and external data sources to better compete in
rapidly changing markets. Analytics, including...read more
by December 7, 2011
As we near the end of the year, you will probably have to be
evaluated with 360 feedback and/or you will be asking people to do
evaluations for 360 feedback. One the best ways to capture 360
feedback is by using standardized surveys. Here are a few
ideas to creating surveys for 360 feedback...read more
by December 2, 2011
Around this time every year, we start thinking about our "Wish
List" for 2012 and getting our budgets in order to fund our new and
existing initiatives. Just like when we were children, we have to
decide what really belongs on our wish list this year. Do we want
the newest American Girl Doll or more...read more
by November 3, 2011
Survey research involves uncovering hidden insights buried deeply
within responses to our questionnaires. Looking at one variable at
a time can provide interesting top-level insight, but it fails to
uncover the relationships between variables. This is where
bivariate (two variables) or multivariate...read more
by August 26, 2011
The season is indeed beginning its slow change from the heat and
growth of summer to a slower more relaxed pace of fall. The
harbinger of this change is the ubiquitous ‘Back to School’ mantra
being sung by retailers across the land. As much as I like the
concept of a strong retail sector, and retail...read more
by March 9, 2011
360 surveys are a great way to ensure all engines are firing and
humming across all aspects of you business. 360 surveys
should measure the quality of your product or service, the customer
satisfaction with your product or service, as well as the
satisfaction of your employees with the company. If...read more
by January 3, 2011
As it is the holidays, I thought it most appropriate to blog about
my recent shopping experiences across the web. I am not
someone who enjoys crowds and noise as well as the time that it
takes to find just the right gift by braving the mall, so I tend to
resort to online shopping. This holiday...read more
by December 21, 2010
In today's fast moving world, we sometimes forget feedback about
our services, products and processes is incredibly vital
for business knowledge and decision making. However, often
gaining that insight in an effective manner can be incredibly time
consuming. Which is why automating your survey...read more
